Premier Auto Credit (PAC) has notified customers that it identified unusual activity on its network suggesting unauthorized access. Working with outside cybersecurity professionals, the company conducted an extensive forensic investigation and manual document review, and on December 10, 2025 determined that certain personal information may have been copied from its systems during an intrusion that occurred between January 11, 2025, and January 15, 2025. This falls into the category of a hacking or system intrusion, meaning someone gained unauthorized entry into PAC’s network rather than the data being lost through a mistake or a stolen device.
The notification letter is written to an individual account holder, and PAC has not stated in the filed letter how many people in total were affected. If you received this letter, PAC has confirmed that data tied to your name was involved in the incident.
What information was exposed?
- Your full name
- Additional personal information — the version of the letter filed with regulators does not spell out the exact categories (for example, whether a Social Security number, driver’s license number, or financial account number was included). Your individually mailed letter may contain this detail even though it was left blank in the template version reviewed here.
PAC is offering a complimentary period of Single Bureau Credit Monitoring, Single Bureau Credit Report, and Single Bureau Credit Score services, along with proactive fraud assistance, through Cyberscout, a TransUnion company. To enroll, log on to https://bfs.cyberscout.com/activate and enter the unique code provided in your personal copy of the letter. You must enroll within 90 days from the date of the letter.
What should you do now?
- Enroll in the free credit monitoring offered by PAC through Cyberscout before the 90-day deadline, using the code included in your letter.
- Because the exact data categories exposed aren’t fully detailed in this filing, treat the incident cautiously — place a fraud alert with one of the three major credit bureaus (Equifax, Experian, or TransUnion), which will then notify the other two.
- If you’re especially concerned, consider placing a full security freeze on your credit files with all three bureaus; this is free and prevents new credit from being opened in your name without your authorization.
- Request your free annual credit reports at annualcreditreport.com and review them for accounts or inquiries you don’t recognize.
- Watch your bank and credit card statements closely for unfamiliar charges over the coming months.
- Consider signing up for a service like Aura or LifeLock, which can alert you if your information appears elsewhere, such as on the dark web.
- Keep a copy of this notification letter, and if you ever spot fraud tied to this incident, file a report with local law enforcement or the FTC at ftc.gov/idtheft.
If you have questions, Premier Auto Credit can be reached by mail at 425 E Colorado St., Ste 600, Glendale, CA 91205; the letter also references a dedicated toll-free response line for questions, though the phone number itself was not included in the version of the letter filed with regulators.