Share Ourselves has notified patients that a cybersecurity incident occurred at TriZetto Provider Solutions (TPS), a company that handles billing-related services for Share Ourselves and many other healthcare providers. TPS discovered suspicious activity within its systems on October 2, 2025, and says it investigated and took steps to stop it. TPS did not inform Share Ourselves that patient data may have been involved until December 15, 2025, more than two months after the activity was first detected. This points to a hacking or system intrusion at the vendor level rather than an incident inside Share Ourselves’ own systems.
The letter is addressed to patients of Share Ourselves whose information was processed through TPS’s billing systems. Share Ourselves says the incident may have affected many thousands of patients nationwide who received care through providers that use TPS, but the notice to any individual recipient does not state a specific number of people affected in California.
What information was exposed?
- Full name
- Address
- Date of birth
- Social Security number
- Health insurance member number (which, for some individuals, may be a Medicare beneficiary identifier)
- Provider name
- Health insurer name
- Primary insured information
- Other demographic, health, and health insurance information
Share Ourselves notes that TPS has confirmed the incident did not involve payment card, bank account, or other financial account information, and that TPS plans to send a separate letter directly to affected patients with more details about the incident and any mitigation services offered, which may include free credit monitoring, though no enrollment link, code, or deadline has been provided yet.
What should you do now?
- Watch your mail for a separate notice directly from TPS, and read it carefully for any specific enrollment instructions or deadlines for free credit monitoring.
- Because your Social Security number and health insurance details were involved, place a fraud alert or security freeze on your credit files with Equifax, Experian, and TransUnion.
- Review your health insurance Explanation of Benefits statements closely for any services or claims you do not recognize, which could indicate medical identity theft.
- Request a free copy of your credit report at annualcreditreport.com and check for accounts you did not open.
- Consider signing up for a service like Aura or LifeLock, which can alert you if your information appears elsewhere.
- Be alert to phishing emails, calls, or letters that reference this breach and ask for personal or financial details — legitimate follow-up notices will come from TPS or Share Ourselves, not from unsolicited callers.
- Keep a copy of this notice and any follow-up letter from TPS in case you need to reference them when disputing fraudulent charges or medical claims.
If you have questions in the meantime, Share Ourselves can be reached at 949-536-3987.