Access Information Management Shared Services, LLC sent a data breach notification letter describing an incident that the company says took place across several days in August 2025 — specifically August 12 through August 17. The letter provided does not spell out exactly how the incident occurred or what caused it, so the specific attack method has not been confirmed based on the text available. What the letter does make clear is that Access is treating this seriously enough to offer extended identity protection services to those affected, which is often a sign that sensitive personal information was involved.
The excerpt of the letter we reviewed does not include a stated total number of people affected, nor does it name the recipient directly, so we can’t say with certainty how broad this incident is. If you received this letter, it means Access Information Management has identified you individually as someone whose information was potentially involved.
What information was exposed?
- The portion of the letter provided to us does not list the specific categories of personal information involved in this incident.
- The company’s decision to offer 24 months of credit monitoring and identity theft protection suggests the information involved may include sensitive identifiers, but this is not explicitly confirmed in the text available.
- If you want exact details, check the section of your letter titled Attachment A or contact Access directly using the number below.
Access is offering 24 months of complimentary credit monitoring and identity theft protection services through Experian IdentityWorks. The letter refers recipients to instructions in a separate Attachment A for enrollment, but that portion was not included in the text we reviewed — check your physical or emailed copy of the letter for the sign-up link, activation code, or deadline.
What should you do now?
- Enroll in the free Experian IdentityWorks credit monitoring and identity theft protection offered in your letter, using the instructions in Attachment A.
- Review your credit reports for free at annualcreditreport.com or by calling 1-877-322-8228, and watch for accounts or inquiries you don’t recognize.
- Consider placing a fraud alert or a credit freeze with Equifax, Experian, and TransUnion — both are free, and a freeze prevents new accounts from being opened in your name without your PIN.
- Monitor your bank and credit card statements closely for unfamiliar charges, and report anything suspicious to your financial institution right away.
- For ongoing peace of mind, consider signing up for a service like Aura or LifeLock, which can alert you if your information appears elsewhere or is being misused.
- Keep a copy of the notification letter and any correspondence with Access Information Management in case you need to reference it later or file a police report.
If you have questions, Access Information Management can be reached at 1-833-918-1266.