Apro, LLC, which does business as United Pacific, has notified an individual that an unauthorized third party gained access to certain company systems and took files containing personal information. Apro learned of signs of unauthorized activity on March 22, 2025, and its investigation determined that the intruder had access to systems at various times between February 20, 2025 and March 2, 2025. This falls under what’s classified as a hacking or system intrusion, and Apro says it brought in outside cybersecurity firms and notified law enforcement as part of its response.
On May 9, 2025, Apro confirmed that the files taken by the intruder contained this individual’s personal information. The letter does not state how many people in total were affected, so the full scope of this incident beyond the recipient isn’t described in the notice provided.
What information was exposed?
- Full name
- Address
- Social Security number
- Income and tax withholding information
- Date of birth
Apro is offering a complimentary 12-month membership to Experian IdentityWorks, which includes credit monitoring and identity restoration support. Enroll by August 29, 2025 at https://www.experianidworks.com/credit using the activation code provided in your letter. For questions or to enroll by phone, call Experian at 000-000-0000 (or 1-833-918-1095 for identity restoration support) by August 29, 2025, and reference the engagement number listed in your letter.
What should you do now?
- Enroll in the free Experian IdentityWorks membership before the August 29, 2025 deadline, since your activation code will stop working after that date.
- Because your Social Security number and date of birth were exposed, place a security freeze on your credit files with Equifax, Experian, and TransUnion — this is free and makes it much harder for someone to open new accounts in your name.
- Consider placing an initial fraud alert on your credit file, which requires businesses to verify your identity before extending new credit.
- Request and review your free credit reports at annualcreditreport.com for any accounts or inquiries you don’t recognize.
- Watch for tax-related fraud, such as someone filing a tax return using your information, since income and tax withholding details were involved in this incident.
- Consider signing up for a service like Aura or LifeLock, which can alert you if your information appears elsewhere and help you respond quickly if it does.
- Keep the engagement number from your letter on hand in case you need to contact Apro or Experian with questions.
If you have questions, Apro can be reached through Experian’s customer care team at 1-833-918-1095.