Hyundai AutoEver America, LLC (HAEA) has notified individuals about a cyber incident that affected its information technology environment. The company says it became aware of the incident on March 1, 2025, and after launching an investigation with outside cybersecurity experts and law enforcement, determined that unauthorized activity began on February 22, 2025, and last occurred on March 2, 2025. This is a case of hacking or system intrusion, where an unauthorized third party accessed HAEA’s systems before the company detected and shut down that access.
The notification letter is addressed to individuals whose personal information may have been involved, but it does not state how many people in total were affected. The letter includes a placeholder for the specific categories of data tied to each recipient, so the exact information exposed for any given person may differ from letter to letter, and the copy reviewed here does not spell out every data element beyond a person’s name.
What information was exposed?
- Full name
- Additional personal information that was not specified in the version of the letter reviewed here — the notification template left this field blank to be filled in individually for each recipient
As a precaution, HAEA is offering a complimentary two-year credit monitoring service through Epiq Privacy Solutions, which includes three-bureau credit monitoring and identity protection services. You have 90 days from the date of the letter to activate the service using the unique enrollment code provided in your individual letter. Enroll at www.privacysolutionsid.com or by calling 866-675-2006.
What should you do now?
- Enroll in the free two-year credit monitoring service before the 90-day deadline using the activation code in your letter.
- Review your bank and credit card statements regularly for any transactions you do not recognize.
- Because the company is offering credit monitoring, it’s worth treating this as a precaution against identity theft even if you’re unsure exactly which of your details were involved — consider signing up for a service like Aura or LifeLock, which can alert you if your information appears elsewhere.
- Request a free copy of your credit report from Equifax, Experian, and TransUnion at www.AnnualCreditReport.com and check it for accounts you didn’t open.
- Consider placing a fraud alert or a security freeze on your credit file with each of the three credit bureaus.
- Report any suspected identity theft or fraud to the Federal Trade Commission at www.ftc.gov/idtheft or (877) 438-4338, and to your state Attorney General if needed.
- Watch for phishing emails or calls referencing this incident, and avoid clicking links or sharing information with anyone who contacts you out of the blue about it.
If you have questions, Hyundai AutoEver America can be reached at 855-720-3727.