Conduent Business Services, LLC, a company that provides third-party printing, mailroom, document processing, and payment integrity services for other businesses, has notified individuals about a cyber incident affecting a limited part of its network. According to the notification letter, an unauthorized third party had access to Conduent’s environment from October 21, 2024, until the company discovered and contained the intrusion on January 13, 2025. Conduent says it secured its networks, notified law enforcement, and worked with outside forensic experts to review the affected files before sending notice, which is why the letters went out well after the incident was first discovered.
The letter was sent on behalf of one of Conduent’s clients, whose name is not specified in the copy of the notification made available, so it’s not clear exactly which company’s records were involved. What is clear is that your personal information was found in the files accessed during the intrusion, since that’s the condition Conduent states for sending you this notice. The letter’s data-elements section is left blank in the version we reviewed, so BreachLetter cannot confirm exactly which specific data types beyond your name were included in your file.
What information was exposed?
- Full name
- Additional personal information associated with you, as held in Conduent’s files — the notification letter does not spell out the specific data elements involved
Because the exact data elements aren’t specified in this letter, it’s worth treating this notice with caution rather than assuming it’s low-risk. Companies like Conduent that provide payment integrity and document processing services for clients often handle sensitive records, so it’s reasonable to take protective steps even without full certainty about what was exposed.
What should you do now?
- Request your free annual credit reports from Equifax, Experian, and TransUnion at annualcreditreport.com and review them for accounts or inquiries you don’t recognize.
- Consider placing a free fraud alert with one of the three major credit bureaus — once one bureau is notified, it will alert the other two.
- Consider placing a security freeze on your credit files with Equifax, Experian, and TransUnion, which prevents new credit from being opened in your name without your authorization.
- Since the specific data types involved aren’t confirmed, consider signing up for a service like Aura or LifeLock, which can alert you if your information appears elsewhere.
- Watch your bank and credit card statements closely over the coming months, and report any suspicious activity to your financial institution right away.
- If you believe you’ve been a victim of identity theft, you have the right to file a police report and request a copy of it.
If you have questions, Conduent can be reached by mail at Attn: Data Incident, 100 Campus Drive, Suite 200, Florham Park, New Jersey 07932 (the dedicated phone line number was not included in the version of the letter reviewed).