AgelessRx has notified certain individuals that some of their personal information was involved in a security incident. According to the company’s letter, AgelessRx became aware on April 22, 2026 of potential unauthorized access to certain files on its system. After launching an investigation with the help of third-party specialists, the company determined that between April 17 and April 22, 2026, an unauthorized actor accessed certain help-desk tickets — a type of hacking or system intrusion. AgelessRx says it reviewed the affected data and confirmed on May 27, 2026 that the recipient’s information was included among those tickets.
The letter is addressed to a specific individual rather than describing a broader group, and AgelessRx’s filing does not state an aggregate number of people affected. If you received this notice, it means your information was specifically identified as being part of the accessed help-desk tickets.
What information was exposed?
- Full name
- Date of birth
- Health diagnosis or condition
- Medications
- Other treatment information
AgelessRx is offering twelve (12) months of complimentary credit monitoring and identity restoration services through Experian IdentityWorks. To enroll, visit https://www.experianidworks.com/1Bcredit and enter activation code ABCDEFGHI before September 30, 2026 at 11:59 pm UTC — after that date, the code will no longer work. You can also call 833-918-7837 (Monday–Friday, 8 am–8 pm Central Time) and provide your engagement number if you’d rather enroll by phone or need help with identity restoration.
What should you do now?
- Enroll in the free Experian IdentityWorks credit monitoring and identity restoration offer before the September 30, 2026 deadline, since it costs nothing and adds a layer of protection.
- Because health diagnosis, medication, and treatment information were involved, be alert for unusual insurance claims, unfamiliar medical bills, or calls referencing conditions or prescriptions you don’t recognize.
- Review your bank and credit card statements regularly and report anything suspicious to your financial institution right away.
- Consider placing a fraud alert or credit freeze with Equifax, Experian, and TransUnion — this is free and can help prevent new accounts from being opened in your name.
- For a fuller picture of ongoing risk, consider signing up for a service like Aura or LifeLock, which can alert you if your information appears elsewhere, including on sites tracking data breaches like this one, as covered in reports such as the Networking Technology, Inc. (RXNT) data breach.
- Keep a copy of this notification letter and any engagement number, since you may need it if you contact Experian or file a report with law enforcement or the FTC.
If you have questions, AgelessRx can be reached at 833-918-7837 (toll-free) or by mail at 2370 E Stadium Blvd. #2049, Ann Arbor, MI 48104.