Young Consulting, LLC, a company that provides administrative services to stop-loss insurance carriers, has notified individuals that an unauthorized actor gained access to its computer network between April 10 and April 13, 2024. The company says it noticed technical difficulties on April 13, 2024, took systems offline, and brought in a cybersecurity forensics firm to investigate. That investigation determined this was a case of hacking or system intrusion, and that the intruder downloaded copies of certain files during that window before Young Consulting was able to contain the incident.
Because Young Consulting processes health plan claim information on behalf of insurance carriers, the files involved contained personal details tied to individuals covered under those plans. The letter states that a comprehensive review of the affected files was needed to determine exactly whose information was involved and how to reach them, a process the company says was recently completed. The letter does not state a total number of people affected nationwide, though it notes that approximately 3 Rhode Island residents may be impacted.
What information was exposed?
- Full name
- Health information
Young Consulting is offering 12 months of complimentary credit monitoring through Cyberscout, a TransUnion company. To enroll, go to www.mytrueidentity.com and enter the unique code included in your mailed letter; enrollment must be completed within 90 days from the date of the letter (January 28, 2025), since the company cannot activate the service on your behalf.
What should you do now?
- Enroll in the free 12-month Cyberscout credit monitoring at www.mytrueidentity.com before the 90-day deadline noted in your letter.
- Because health information was involved, watch closely for unfamiliar medical bills, insurance claims, or explanation-of-benefits statements that don’t match care you actually received.
- Review your credit reports for free at annualcreditreport.com and consider placing a fraud alert or credit freeze with Equifax, Experian, and TransUnion.
- Consider signing up for a service like Aura or LifeLock, which can alert you if your information appears elsewhere, giving you an added layer of ongoing protection beyond the free monitoring period.
- Keep a copy of your notification letter and any correspondence in case you need to prove you were affected when reporting fraud or identity theft later.
- If you notice suspicious activity, file a report with the FTC at identitytheft.gov and consider contacting local law enforcement.
If you have questions, Young Consulting can be reached at 1-833-448-2610 (Monday through Friday, 8:00 am to 8:00 pm Eastern time) or by mail at 3200 Windy Hill Road SE, Suite 1400W, Atlanta, GA 30339.