Mercer Advisors Inc. has notified clients that it experienced a cybersecurity incident on or around January 22, 2026, involving unauthorized access to certain systems used to store client data. The company worked with outside cybersecurity experts to contain the intrusion and, on March 25, 2026, confirmed that an unauthorized third party had obtained some clients’ personal information. This falls under hacking or system intrusion, meaning an outside party gained entry to internal systems rather than the breach stemming from a lost device or an employee mistake.
The notification does not state a total number of people affected, but it confirms that current or former Mercer Advisors clients whose information was stored on the compromised systems are impacted. The company notes that the specific data exposed differed by individual, and not every type of information listed below applied to every person notified. Mercer Advisors says it found no evidence that Social Security numbers were involved.
What information was exposed?
- Full name
- Postal address
- Email address
- Telephone number
- Driver’s license or other government-issued ID number, such as a passport number
- Date of birth
- Account number
Mercer Advisors is offering affected individuals a two-year IdentityWorks Credit Plus membership from Experian at no cost, which includes credit monitoring, dark web monitoring, identity restoration support, and up to $1M in identity theft insurance. To enroll, visit www.experianidworks.com/1Bplus using the activation code provided in your letter, no later than July 31, 2026. You can also call 833-918-0255 (Monday through Friday, 8 a.m.-8 p.m. Central Time, excluding U.S. holidays) with your activation code ready.
What should you do now?
- Enroll in the free two-year Experian IdentityWorks Credit Plus membership before the July 31, 2026 deadline, since it includes credit and dark web monitoring plus identity theft insurance.
- Order your free annual credit reports from all three bureaus at annualcreditreport.com and review them for accounts or inquiries you don’t recognize.
- Consider placing a fraud alert or a full security freeze on your credit file with Equifax, Experian, and TransUnion, since your driver’s license number, date of birth, and account number were among the data exposed.
- If you’re a Mercer Advisors wealth management client, ask the company to review your custodial account for unauthorized transactions, or log in directly with your custodian to check for suspicious activity.
- Change passwords on your custodial account and any other accounts that shared the same or similar login credentials, and use strong, unique passwords going forward.
- Watch for phishing emails or calls that reference this incident and ask for personal information; avoid clicking links or downloading attachments from unsolicited messages.
- Consider signing up for a service like Aura or LifeLock, which can alert you if your information appears elsewhere, giving you an added layer of monitoring beyond the free Experian membership.
- Report any signs of identity theft or fraud to your local police department, the FTC, and your state Attorney General.
If you have questions, Mercer Advisors can be reached at 833-918-0255 or by email at [email protected].