Interstate Management Company, LLC, which operates The Westin San Diego Bayview, has notified individuals that personal information may have been accessed or taken from certain hotel systems. The company says it confirmed this on April 23, 2026, and that the activity occurred between November 19, 2025, and November 22, 2025. This points to a case of hacking or system intrusion, meaning someone gained unauthorized access to the hotel’s systems rather than the information being lost or misplaced. After discovering the issue, the company says it worked to secure its systems, investigate what happened, and review the affected files to determine what information was involved and who it belonged to. Law enforcement was also notified.
The letter is addressed to individuals whose name appeared in the files involved in this event. The notice references additional data elements tied to each recipient, but the specific categories were left as a variable field in the version of the letter we reviewed, so we cannot confirm beyond your name what else may have been exposed for any particular person. If you received a letter, check it closely for the exact list of information related to you, since it may vary by recipient. The company has also indicated that at least a small number of Rhode Island residents are among those affected, though no total nationwide count was provided in the notice.
What information was exposed?
- Name
- Additional personal information specific to you, as listed in your individual copy of the letter (not fully specified in the notice text reviewed)
As a precaution, Interstate Management Company is offering free credit monitoring services for 12 or 24 months through IDX, which includes credit and CyberScan monitoring, a $1,000,000 insurance reimbursement policy, and fully managed identity theft recovery services. To enroll, visit https://app.idx.us/account-creation/protect and use the Enrollment Code printed at the top of your letter. The enrollment deadline is August 26, 2026.
What should you do now?
- Enroll in the free IDX credit monitoring before the August 26, 2026 deadline using the code included in your letter.
- Review your credit card and bank statements regularly for charges you don’t recognize, especially if you paid at or booked with this hotel around the breach dates.
- Since the exact data exposed beyond your name isn’t fully specified in the letter text available, treat any calls, texts, or emails claiming to be from the hotel or a related service with caution and verify independently before sharing information.
- Consider placing a fraud alert or credit freeze with Equifax, Experian, and TransUnion, which is free and prevents new credit from being opened in your name without extra verification.
- Pull your free annual credit reports from annualcreditreport.com to check for accounts you didn’t open.
- For ongoing peace of mind, consider signing up for a service like Aura or LifeLock, which can alert you if your information appears elsewhere.
- Report any signs of identity theft to your local police and the FTC at identitytheft.gov.
If you have questions, Interstate Management Company can be reached at 1-855-760-9906 (Monday through Friday, 9 a.m. to 9 p.m. Eastern Time, excluding holidays), or by mail at Interstate Management Company, LLC, 5301 Headquarters Drive, Plano, TX 75024.